FAQs Archive

FAQs

Customer Service

You can contact the Lushette Support Team at help@Lushette.com or fill out our online form at www.lushette.com/contact with your inquiries or requests.

Processing Orders

How can I find the status of my order? You may find the status of your order and view your order history on the “My Orders” section in your account.

How do I make changes to my recently placed order?

Please contact the Lushette Support Team at help@Lushette.com as soon as possible with the changes you would like to make regarding products purchased, billing and shipping address changes.
PLEASE NOTE: Depending on the status of your order, it may not be possible to make the requested changes. For example, orders may still be modified or cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled, so we strongly urge you to contact us ASAP!

How long will it take to receive my purchase?

Processing time is generally between 1-3 business days, however processing times may vary during Holidays.

Shipping

Can we ship internationally?

We are currently only shipping to addresses in the Continental USA.

How much does shipping cost?

We offer FREE EXPEDITED SHIPPING on all orders. Please contact us for any other requests regarding your delivery.

Where can I find the tracking details for my order?

Once your order has shipped, you will receive an e-mail sent to you with the tracking number. You may also view the tracking details at any time on the “My Orders” page of your account.


Promotional Offers

How do I know when you are having a promotion?

Our exclusive offers and promotions are sent via email. You may subscribe to the Lushette email list by entering your email address in the subscription box located at the bottom of the home page. You may subscribe at any time.

Credit Card Payment

I cannot process payment at checkout.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. Should an error message be received upon second attempt after validating the information you've entered, call us at 1-855-922-3636 or contact your financial institution for further assistance.

Accepted Methods of Payment

Visa, MasterCard, Amex, Visa Debit, Paypal, Amazon Pay, and Apple Pay.

Cannot find or purchase a product that was purchased in the past?

This may be because the product is no longer available for sale for the following reasons:

Discontinued Item: If you are unable to find a product that you have previously seen or purchased through Lushette, it is possible that this item has recently been discontinued. Please feel free to contact us in order to have more information about possible replacement products.

Replacement Products: Should a product have a different packaging and/or a different name than one that you have previously purchased on Lushette, it is likely because it has been discontinued and repackaged into a new product. In this case you may contact us to request more information about the possible changes that have been made to this item.

Out of Stock Products: In the event where a product reflects as “out of stock," you may contact us to request to be contacted once this item becomes available to order.
Where are my items coming from?
All products are located and shipped from within the Continental USA. We ship your order(s) from our warehouse in Ohio, and sometimes to save you money we ship our products directly from the manufacturer.
Will my items be sent in one package
For logistical reasons, some orders will be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any delivery questions, please contact us!

How can I carry your products in my Spa/Salon?

Lushette.com is an authorized online retailer for all of the brands offered through our website. We provide retail products to the individual customer and unfortunately do not offer wholesale or professional prices. If you are a business or a spa professional, we encourage you to contact the official brand supplier for all other inquiries.

How can I get samples for my blog?

Please email help@Lushette.com for all partnership inquiries!

What if I want a product that is not offered on lushette.com?

We work with, and have access to, many different brands. There are certain brands that we are unable to advertise online. Please never hesitate to call or e-mail a request as we always try to accommodate our clients.
 

What is your Returns Policy?

You can read our Return Policy by clicking on this page here.

Customer Service

Feel free to email us at help@Lushette.com or fill out our online form at www.lushette.com/contact with your inquiries or requests

Happy Self-Care!
The Lushette Support Team